Brightspace Support: Home

Contact askalibrarian@sjcme.edu with questions regarding Brightspace.

• Brightspace Browser Support
• Brightspace System Check
• Many courses include files in PDF format. The free version of Adobe Reader is recommended for viewing PDFs.
• Some online courses (i.e., HA, NU) require students have a webcam.
• If your web browser (Chrome, Firefox, Edge) is loading pages slowly, you may need to clear the cache files on your computer. Visit this site to find out how to do this.

How do I log into my course?

To log into Brightspace, use your SJC login information. This is the same information that you use to access Campus Cafe or your SJC email.

Review these common login questions.

What if I forgot my password?

Did you forget your password? Or, did you get locked out? Get help recovering your password here.

My course is starting in 5 days, why can I only see the syllabus?

On the course start date, you will be able to take the Read & Understood Agreement. After completing the Read & Understood Agreement, the rest of the course content will become available.

My course is closed, can I still access it?

Students will have full access to their courses 30 days after they have received a final grade. Then, they will have limited access for an additional 30 days after that. Click the View All Courses link to see closed courses.

Once that time has passed, students are removed from the course and the course is no longer active in Brightspace. If a student needs access to a closed course that has been archived, they can contact askalibrarian@sjcme.edu and temporary access can be provided.

I need to take the Monkplacer test but can't log in. What do I do?

If you are not able to log into Brightspace to take the Monkplacer test, please contact the iTeam (iteam@sjcme.edu).

The My Courses widget provides access to courses. To view all the courses, click the View All Courses link.

When a course is archived, it will no longer appear in the list of courses.

Where can I find Brightspace tutorials?

For helpful Brightspace YouTube tutorials click here.

Visit this Learner FAQ site for more Brightspace topics.

Where is the course evaluation that I have been asked to complete?

In your course, there is a course evaluation widget on the course homepage (below the calendar widget). During the last week of the course, the course widget will include a link that takes you to the course evaluation.

The evaluation must be completed before the course end date. After the end date, the link will not be available.