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Brightspace Support: Respondus

Respondus Information

LockDown Browser and Respondus Monitor are custom browsers that lock down the testing environment in a Brightspace quiz. Many exams in Brightspace have LockDown Browser or Respondus Monitor enabled to ensure academic honesty.

LockDown Browser and Respondus Monitor are not supported on Chromebooks.  If you have a Chromebook, you may need to borrow a laptop or tablet in order to take your exam. To do so, follow the instructions below:

For on-campus students - the College's I.T. department has several PC laptops available for loan.  To see if one is available for you to borrow, please email iTeam@sjcme.edu.  The library has two iPads that may be borrowed, as well.  To make use of an iPad, fill out this iPad request form at least three days in advance of your exam.

 

Respondus Installation

To install LockDown Browser and Respondus Monitor, follow these instructions. Visit the LockDown Browser Resources page for more information.

Review the LockDown Browser and Respondus Monitor system requirements.

Respondus Monitor requires LockDown Browser. Before using LockDown Monitor, review this quick start guide.

 

Respondus Troubleshooting

The Respondus knowledge base FAQ is here.

A list of common LockDown Browser errors can be found here.

The Respondus knowledge base has more information about Respondus Monitor.

When using LockDown Browser, other applications can not be running in the background. On a Mac, you may see an error like this. Follow the instructions on that page to resolve this issue.

If you are experiencing webcam issues, please follow these steps or review this page.

If you encounter an "Update Check Failed" error, please follow the instructions on this site.

For Windows 10 PC users, troubleshooting is located here.

If you have a Lenovo laptop, please review this information.

For iPad users, more support can be found from D2L and also here.

 

Respondus Support

If you are experiencing trouble with LockDown Browser, submit a ticket.

For Respondus Monitor live chat help, click here.